Last updated: 8 October 2026.
By accessing or using the ConnectLove website and Android or iOS apps (together, the "Service"), you agree to these Terms of Service. If you do not agree, you may not access or use the Service.
The Service is operated by ConnectLove Ltd, registered in England and Wales with company number 16454371 and registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("we", "us" or "our").
We may change these Terms. We will give reasonable notice of material changes by email or in the app before they apply, publish the new Terms on this page and update the "Last updated" date. Your continued use after the changes apply constitutes acceptance, subject to any further consent required by law.
How we handle personal information is explained in our Privacy Policy.
You must be at least 18 years old to create an account and use the Service. By creating an account and using the Service, you confirm that:
To use certain features, you must register for an account. You agree to provide accurate, current and complete information during registration and to keep it up to date.
You are responsible for safeguarding your password. You agree not to disclose it to a third party and to take responsibility for activities or actions under your account, whether or not you authorised them.
You must not:
You are responsible for content you post, upload or otherwise make available through the Service ("User Content").
By making User Content available, you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, adapt, display and share it only as needed to operate, promote within and improve the Service. This includes allowing providers working on our behalf to use it for those purposes. It does not give us a general right to use your content in advertising outside the Service.
The licence ends when the content is deleted, except to the extent necessary for copies lawfully retained for legal or safety reasons, including backup copies, or copies already shared with other users. Retained copies may only be used for the reason they are retained.
You confirm that:
The Service offers free and paid options. The price, billing period and any offer are shown before purchase, at checkout or in the app store, and the price shown at that point applies.
There are three payment routes: app-store purchases (Apple auto-renewing subscriptions; Google Play auto-renewing or prepaid plans), the website's current one-off CCBill card purchases, and one-off SSV SmartPay bank payments for a fixed period. The word "Pass" describes an option's name, not whether it renews. Always read the billing terms for the provider and plan that charge you.
Apple offers auto-renewing subscriptions. On Google Play, check whether the selected plan is auto-renewing or prepaid; a fixed-period description does not override that billing type.
Android app payments are through Google Play Billing only, managed by RevenueCat.
Google Play offers both types of plan:
Google Play handles refunds for both types under its process and applicable policies:
iOS app payments are through Apple In-App Purchase only, managed by RevenueCat.
Apple's "ConnectLove Premium" subscriptions use the price and billing period shown in the app store before purchase.
These subscriptions renew automatically at the end of each billing period until you cancel in your Apple ID subscription settings. Cancellation stops the next renewal; access continues to the end of the current paid period. Deleting the app or your ConnectLove account does not cancel the subscription. Apple handles refund requests at https://reportaproblem.apple.com/.
App subscription billing periods are calendar months or weeks, not website day counts. For each store purchase, the period and, where applicable, next renewal shown by that store apply.
Where a launch or introductory offer applies in the apps, its price and period, and the standard subscription price and billing period that follow it, are shown before purchase in the app store.
The introductory period is not a non-renewing pass: once the offer period ends, the subscription renews automatically at the standard price and billing period shown at purchase, until cancelled in Google Play or Apple ID subscription settings. Cancel before the offer period ends to avoid the renewal charge. Access continues until the end of the paid offer period. Deleting the app or your ConnectLove account does not cancel the subscription. Google Play or Apple handles store refunds.
The price, offer eligibility and billing terms shown by the app store at checkout apply. Google Play prepaid plans are paid once for the period shown, with no automatic renewal; the auto-renewing launch terms above do not apply to prepaid plans.
Website payments through CCBill and SmartPay are one-off for the access period shown at checkout, including any offer period, and do not renew. Access ends unless you make another purchase. The price, offer eligibility and full access period shown before each purchase apply.
RevenueCat manages in-app purchase and subscription status for the apps. The store that processed the purchase remains the route for subscription cancellation and store refund requests.
Neither mobile app offers CCBill, SmartPay or a website checkout.
Card payments are processed on CCBill's hosted pages. All website card purchases are one-off payments for a fixed access period, with no automatic renewal.
CCBill card purchases provide the access period shown at checkout, including any offer period, for the one-off price shown before purchase. They do not automatically renew; another period requires a new purchase.
There is no automatic renewal to cancel. Access ends after the purchased period unless you make another purchase.
For a cancellation, billing dispute or refund request concerning a card purchase, contact CCBill Consumer Support or info@connectlove.uk with your transaction or subscription reference. The website's subscription page provides billing-support links; viewing those links does not itself cancel a purchase or request a refund. A request does not automatically refund a completed payment.
If you're unsure what to do, email us at info@connectlove.uk.
Pay by bank is processed by SSV SmartPay. You approve the payment in your own banking app or online banking. ConnectLove never sees or stores your online banking login details.
When you pay by bank, you make a one-off payment for the access period shown at checkout, including any offer period. Your access does not renew automatically, and no further payment is ever taken without you approving it in your banking app. To continue after your period ends, you can make a new payment.
The exact access period is shown at checkout. Any Double Time Launch Offer bonus time is part of the same one-off payment; it does not create another charge or an automatic renewal.
If you have not approved the payment with your bank, you can choose not to approve it. Closing the website's payment screen does not itself cancel the transaction with SmartPay. If you have already approved a payment, it may still complete; a completed payment requires a refund request rather than cancellation of the payment screen.
Refunds for bank payments are processed by our payment provider, SSV SmartPay, and paid back to the bank account you paid from. If you're unsure what to do, email us at info@connectlove.uk with the email address on your account and the date of your payment, and we'll help.
For web purchases, the Consumer Contracts Regulations 2013 normally give you 14 days to cancel, starting the day after you enter into the contract. This is separate from stopping future subscription renewals. To exercise this right, email info@connectlove.uk with a clear statement that you wish to cancel, your account email address and the payment date.
Before card or bank payment, our web checkout shows an unticked checkbox: "I want my access to start straight away. I understand that if I cancel within 14 days I may be charged for the access I have already used." You must tick it to enable Continue to Payment. A SmartPay payment link or QR code is not generated before that request. A nearby link explains the 14-day right and links to this section.
We record your request with the order, including your user ID, plan, price, payment method, timestamp, the wording shown and the Terms version. Your order confirmation email includes that request, the plan, price, full access period including any Double Time bonus, and links to these Terms and the Cancellation Policy.
Starting access immediately does not, by itself, remove this right. If you expressly requested an early start and received the required cancellation and cost information, we may deduct a proportionate amount for the service provided before you tell us you are cancelling. This is assessed against the full purchased access period, including bonus time. Without the required information and express request, no early-service charge applies. The right ends on full performance only if you requested early performance and acknowledged that you would lose the right when the service was fully performed.
Any refund due for statutory cancellation will be made without undue delay and within 14 days after we are informed of your cancellation, using the same payment method unless you expressly agree otherwise, with no refund fee.
App store purchases follow Google Play's or Apple's cancellation and refund process. This does not limit your statutory rights.
Cancelling an auto-renewing Google Play or Apple subscription stops the next automatic renewal; access continues to the end of the current paid period. Google Play prepaid plans and all CCBill and SmartPay web purchases are one-off, with no automatic renewal to cancel.
Charges already made are not automatically refunded when you cancel. Refunds follow the applicable payment provider's process and your rights under applicable consumer law. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
For detailed instructions, see our Cancellation Policy.
We may change prices and will provide notice on the website or by email as appropriate before a change applies. Store purchases are subject to the relevant store's price-change and consent rules. A new SmartPay purchase requires your approval of the price shown for that purchase.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, at our discretion, including for a breach of these Terms, subject to applicable law.
To request account deletion, follow the instructions at https://connectlove.net/delete-account or email privacy@connectlove.uk.
If you need help deleting your account, email privacy@connectlove.uk.
Stopping use of the Service, uninstalling the app or deleting your account does not cancel an auto-renewing Google Play or Apple subscription. Cancel it separately in Google Play or Apple ID subscription settings, according to who charged you. Google Play prepaid plans and all CCBill and SmartPay web purchases do not renew automatically.
Provisions which by their nature should survive termination will continue to apply, including ownership, warranty disclaimers, indemnity and limitations of liability.
The Service and its original content, excluding User Content, features and functionality remain the exclusive property of ConnectLove and its licensors.
The Service is protected by copyright, trade mark and other applicable laws. Our trade marks and branding may not be used in connection with a product or service without our prior written consent.
We will provide the Service with reasonable care and skill. Nothing in these Terms affects consumers' statutory rights under the Consumer Rights Act 2015, including the right to a digital service provided with reasonable care and skill and any applicable rights relating to digital content's quality, fitness for purpose and description.
We cannot promise a particular match or relationship outcome, uninterrupted availability or that the Service will be entirely free from errors. These reasonable limits do not remove our duties under consumer law or your remedies if we fail to meet them.
We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or was contemplated by you and us when the contract was made.
The Service is for personal use. To the extent permitted by law, we are not responsible for business losses such as lost business profits, opportunities or interruption, or losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law. Nothing affects consumers' statutory rights under the Consumer Rights Act 2015.
To the extent permitted by law, you are responsible for reasonable losses and costs caused by your breach of these Terms or unlawful conduct. This does not make you responsible merely for using the Service lawfully, or for losses caused by our own breach, negligence or unlawful conduct. It does not limit your statutory rights.
These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Our failure to enforce a right or provision is not a waiver of it. If a court finds a provision invalid or unenforceable, the remaining provisions will remain in effect.
Please contact info@connectlove.uk first so we can try to resolve a dispute. This does not prevent you from using a legal remedy.
If the dispute is not resolved, the courts of England and Wales have jurisdiction, subject to section 12: if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
These Terms constitute the entire agreement between you and ConnectLove regarding the Service and replace previous agreements about it.
If you have questions about these Terms, contact:
Email: legal@connectlove.uk
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
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