Privacy Policy

1. Introduction

This Privacy Policy explains how ConnectLove Ltd ("we," "our," or "us"), a company registered in the United Kingdom with company registration number 16454371 and registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, collects, uses, and shares your personal information when you use our services, including our website and mobile application (collectively, the "Service").

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Data Controller

ConnectLove Ltd (Company Registration No. 16454371) is the data controller responsible for your personal information. If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: privacy@connectlove.uk

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

3. Information We Collect

We collect the following categories of information:

3.1 Information You Provide

• Account information (name, email, date of birth, gender)
• Profile information (photos, biography, occupation, location)
• Questionnaire responses and preferences
• Communications with other users
• Customer support communications
• Limited billing metadata from our payments provider (e.g., transaction IDs, subscription status, non-card identifiers) for account servicing. We do not receive full card details.

3.2 Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage information (how you interact with our Service)
• Location information (with your permission)
• Cookies and similar technologies

4. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our Service
• Matching you with potential partners
• Facilitating communication between users
• Processing payments and administering subscriptions
• Sending service-related communications
• Personalizing your experience
• Ensuring safety and security on our platform
• Complying with legal obligations

We process your information on the following legal bases:

• Performance of our contract with you
• Your consent
• Our legitimate interests
• Compliance with legal obligations

4A. Payments Processing

Payments for subscriptions and premium services are processed securely by our third-party payments provider, CCBill. ConnectLove Ltd does not collect, process, or store credit or debit card numbers, security codes (CVV/CVC), or card expiry dates on our website or servers.

When you choose to subscribe, you are redirected to CCBill's hosted payment pages to complete your purchase. For assistance with billing or cancellations, please visit CCBill Consumer Support: https://support.ccbill.com/

5. How We Share Your Information

We may share your information with:

• Other ConnectLove users (as part of the matching service)
• Service providers (processors who help us deliver the Service)
• Payments Provider: We share necessary information with CCBill for the purpose of processing subscription payments and managing transactions. Cardholder data is entered directly into CCBill's systems and is not accessible to ConnectLove.
• Affiliates and business partners
• Law enforcement or regulatory authorities (when legally required)

We do not sell your personal information to third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information outside the EU/UK, we implement appropriate safeguards including standard contractual clauses approved by the European Commission and the UK Information Commissioner's Office.

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

If you delete your account, we will delete or anonymize your information within 30 days, except where we need to retain certain information for legitimate business or legal purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@connectlove.uk.

9. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your interactions with our Service. You can manage your cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Payment Card Security

Cardholder data entry occurs exclusively on CCBill's hosted payment pages. ConnectLove is not a card data environment and does not store cardholder data. All payment card information is handled directly by CCBill in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@connectlove.uk

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ