Last updated: 8 October 2026.
This Privacy Policy explains how ConnectLove Ltd collects, uses and protects your personal information when you use the ConnectLove website at connectlove.uk and the ConnectLove mobile apps for Android (Google Play) and iOS (Apple App Store). In this policy, "the Service" means the website and the apps together.
ConnectLove Ltd is registered in the United Kingdom with company registration number 16454371 and registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
ConnectLove Ltd (Company Registration No. 16454371) is the data controller responsible for your personal information. ConnectLove Ltd is registered with the Information Commissioner's Office (registration reference ZC003968). If you have questions about this policy or our data practices, please contact us:
Email: privacy@connectlove.uk
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
We collect:
Selfies and identity-document images are processed to verify your age and identity. This may involve comparing facial images to check that the person in a selfie is the person shown on the document.
On the website, before capture or upload, we ask for explicit consent through an unticked checkbox. We record your user ID, consent timestamp, the exact wording shown and the Privacy Policy version. Without this consent, web verification does not start and your account status does not change. Verification images may be processed by our verification and AI service providers, as described below.
The approved website consent wording is:
"I agree to ConnectLove processing my selfie and identity document to verify my age and identity. This may include comparing my face with the photo on my document. I understand these images are processed by our verification and AI service providers as described in the Privacy Policy."
The consent step described above applies to website verification. Verification images and consent evidence are retained only as long as needed for verification, safety, accountability and applicable legal obligations.
We may collect:
Where technical or diagnostic information is processed, it is used to operate, secure and troubleshoot the Service.
On the website, camera and microphone access supports features you choose to use, including video calls and video recordings. Photo uploads and identity verification also involve images you choose to submit. Video calls are switched off in the mobile apps until a later launch.
Mobile apps request device permissions where needed for the features you choose to use. You can manage device permissions through your device settings.
We use your information to:
We process your information on the following legal bases:
How your payment is processed depends on where and how you purchase.
Android app payments are through Google Play Billing only. Google's privacy policy applies to the payment.
Google Play offers UK auto-renewing plans (such as connectlove-90-auto) and prepaid plans (such as connectlove-3month). Auto-renewing plans renew every billing period until cancelled in Google Play subscription settings; cancellation stops the next renewal while access continues to the end of the current paid period. Deleting the app or your ConnectLove account does not cancel an auto-renewing subscription. A prepaid plan is paid once, does not renew and ends when its purchased period runs out unless you buy again. Google Play handles refunds for both types.
iOS app payments are through Apple In-App Purchase only. Apple's privacy policy applies to the payment.
Apple's "ConnectLove Premium" group contains auto-renewing 180-Day Pass (6 months), 90-Day Pass (3 months), 30-Day Pass (1 month) and 7-Day Pass (1 week) subscriptions. They renew automatically at the end of each billing period until you cancel in your Apple ID subscription settings. Cancellation stops the next renewal; access continues to the end of the current paid period. Deleting the app or your ConnectLove account does not cancel them. Apple handles refunds.
"Pass" is a product name, not a statement that a store purchase is non-renewing. Apple's monthly billing periods are calendar months, rather than exact 180-, 90- or 30-day periods. The billing period and, where applicable, next renewal displayed by the relevant store apply.
In the Apple app and on eligible UK Google Play auto-renewing plans, the Double Time Launch Offer has these UK prices:
The standard subscription starts automatically when the offer period ends. Cancel in Google Play or Apple ID subscription settings before the offer period ends to avoid the renewal charge; access continues until the end of the paid offer period. Deleting the app or your ConnectLove account does not cancel the subscription. Google Play or Apple handles store refunds.
These are UK prices. The price, offer eligibility and billing terms shown by the app store at checkout apply. App periods are calendar months or weeks, not website day counts. Google Play prepaid plans are paid once for the period shown and do not renew automatically; the auto-renewing launch terms above do not apply to prepaid plans.
On the web, eligible first-time purchasers pay the normal one-off price for twice the access: £4.99 for 14 days, £19.99 for 60 days, £54.99 for 180 days or £99.99 for 360 days, rather than 7, 30, 90 or 180 days respectively. The 7-day Double Time offer applies on the web only. Both CCBill and SmartPay web purchases are one-off, with no automatic renewal.
The mobile apps use RevenueCat to manage in-app purchases and subscription status. Purchase and subscription information is processed for this purpose and to administer your paid access.
Neither mobile app contains a CCBill or SmartPay payment route or a website checkout.
Card payments are processed by CCBill on its hosted payment pages. We use payment and subscription metadata, such as transaction and subscription identifiers, billing email, price, currency and billing status, to manage paid access.
All website CCBill card purchases are one-off, with no automatic renewal. The 7-, 30-, 90- and 180-day options, including their Double Time versions, provide the fixed access period shown at checkout. Access ends after that period unless you make another purchase.
For billing help, cancellation or a refund request concerning a card purchase, visit CCBill Consumer Support or email info@connectlove.uk. The website's billing guidance directs you to these support options; viewing it does not itself cancel a purchase or request a refund.
Pay by bank payments are processed by SSV SmartPay. You approve a payment through your bank's payment authorisation process. ConnectLove's checkout does not ask for your online banking login details.
In this website implementation, SmartPay payments are one-off payments for a fixed period of paid access. They do not automatically renew. To buy another period, you must initiate and approve a new payment.
Any Double Time Launch Offer bonus access is part of that same one-off payment; it is not a separate purchase or an automatic renewal.
To create, confirm and reconcile a payment, we process an order reference, transaction identifier, selected plan, amount, currency and payment status. SmartPay also provides a payment link and QR-code data to start the payment. The website records payment dates and links the transaction to your ConnectLove account.
The callback receiver reads transaction and order references and payment status. It also stores the full callback payload, and payment-provider responses and callbacks are logged for operational purposes. These records may include additional transaction-related information supplied by the payment provider.
We use payment information to confirm your payment, manage paid access, investigate billing questions and refund requests, and meet legal and accounting obligations. Refunds for bank payments are processed by SSV SmartPay and paid back to the bank account you paid from. If you are unsure what to do, email info@connectlove.uk with the email address on your account and the date of your payment, and we will help.
For web purchases, we record your express request for immediate access with the order: your user ID, plan, price, payment method, timestamp, the checkbox wording and the Terms version. This supports order administration and evidence of the request. The order confirmation email includes the request and purchase details.
ConnectLove's checkout does not ask you to enter full card numbers, card security codes, card expiry dates or online banking login details into ConnectLove's own forms. Payment credentials are entered with the relevant payment provider or your bank.
We may share your information with:
The providers identified in the website code and the supplied mobile findings include:
We require service providers processing personal information on our behalf to protect it.
The website integrates OpenAI's API for AI-assisted features. Depending on the feature, information sent to OpenAI includes:
For website compatibility insights and both conversation-starter features, we do not add account first/last-name fields to the AI request. We redact known account names from included profile text and selected topics. This is data minimisation, not anonymisation: other personal details or third-party names in free text may remain. Identity-document images used for verification can themselves contain names and other document information.
The inspected website integrations do not send existing private chat histories to OpenAI.
OpenAI's published API terms state that API inputs and outputs are not used to train or improve its models unless the customer explicitly opts in. ConnectLove has confirmed that training opt-in is disabled. This does not mean OpenAI keeps no data: its standard API controls allow retention for abuse monitoring and other purposes described in its terms.
We do not sell your personal information to third parties.
Your information may be transferred to and processed in countries other than your country of residence. Those countries may have different data protection laws.
International transfers are subject to applicable data protection requirements. Where required by law, transfers must be protected by appropriate safeguards. You can contact privacy@connectlove.uk for information about the safeguards relevant to your information.
You can request deletion of your account:
When processing an account-deletion request, we delete or anonymise personal information that is no longer needed for lawful purposes. Some information may need to be retained to meet legal obligations, such as relevant transaction records.
Deleting your account, uninstalling the app or stopping use of the Service does not cancel an auto-renewing Google Play or Apple subscription. Cancel separately through the store's subscription settings, according to who charged you. Google Play prepaid plans and all CCBill and SmartPay web purchases do not automatically renew.
We retain your information for as long as necessary to provide the Service and fulfil the purposes described in this policy, unless a longer period is required or permitted by law.
Account deletion is described in section 6A. We may retain limited records where required by law, including relevant transaction records.
These retention principles apply to stored photos, identity documents, messages, logs, backups and information processed by service providers. Retention depends on the purpose of the information and applicable legal obligations.
Depending on your location, you may have the right to:
To exercise these rights, contact privacy@connectlove.uk.
You can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to resolve your concerns first, but you do not have to contact us before complaining to the ICO.
We use cookies and similar technologies to collect information about your interactions with the Service. You can manage cookie preferences through your browser settings.
For more information, see our Cookie Policy.
The Service is for adults aged 18 and over. We do not knowingly collect personal information from children.
If we become aware that someone under 18 has created an account, we will close it and delete their information.
We use appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Website card details are entered on CCBill's hosted payment pages, not in ConnectLove's own card-entry forms. Mobile store purchases are processed by Google Play or Apple. Bank payments are authorised through your bank's payment process.
Payment metadata is handled as described in section 4A.
We may update this policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, contact:
Email: privacy@connectlove.uk
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
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