Cancellation Policy – Subscriptions

Last updated: 8 October 2026.

This policy explains how to cancel auto-renewing app-store subscriptions and request refunds, and how Google Play prepaid plans and one-off CCBill and SmartPay web purchases work. The correct route depends on who processed your payment.

Apple app-store purchases are auto-renewing subscriptions. Google Play offers both auto-renewing and prepaid plans. The website's current CCBill and SmartPay purchases are one-off. "Pass" and fixed-period descriptions do not determine renewal behaviour; use the selected plan's billing type and the rules below.

The price, billing period and any offer are shown before purchase, at checkout or in the app store, and the price shown at that point applies.

Android: Google Play

Android app payments are through Google Play Billing only, managed by RevenueCat.

For auto-renewing plans, billing renews automatically at the end of each period until cancelled in Google Play subscription settings. Check that you are signed in to the Google account used for the purchase. Cancellation stops the next renewal; access continues to the end of the current paid period.

Prepaid plans are paid once for the purchased period and do not renew automatically. They simply end when that period runs out unless you buy again. There is no automatic renewal to cancel.

Refund requests follow Google's process and applicable policies. See Google Play refund guidance.

Deleting the app or your ConnectLove account does not cancel an auto-renewing Google Play subscription.

iOS: Apple App Store

iOS app payments are through Apple In-App Purchase only, managed by RevenueCat.

Apple's "ConnectLove Premium" subscriptions renew automatically at the end of the billing period shown at purchase until you cancel in your Apple ID subscription settings. Cancellation stops the next renewal; access continues to the end of the current paid period.

The billing period and next renewal displayed by the relevant store apply; "Pass" does not make these Apple subscriptions non-renewing.

Request refunds from Apple at https://reportaproblem.apple.com/.

Deleting the app or your ConnectLove account does not cancel your Apple subscription.

RevenueCat manages in-app purchase and subscription status. Use the store that charged you to cancel a store subscription or request a store refund.

Neither app offers CCBill, SmartPay or a website checkout.

Double Time Launch Offer

Where a launch or introductory offer applies in the apps, its price and period, and the standard subscription price and billing period that follow it, are shown before purchase in the app store.

Once the offer period ends, the subscription renews automatically at the standard price and billing period shown at purchase, until cancelled in Google Play or Apple ID subscription settings. To avoid the renewal charge, cancel before the offer period ends. You keep access until the end of the paid offer period. Deleting the app or your ConnectLove account does not cancel renewal. Google Play or Apple handles store refunds.

The price, offer eligibility and billing terms shown by the app store at checkout apply. Google Play prepaid plans are paid once for the period shown and do not renew automatically; the auto-renewing launch terms above do not apply to prepaid plans.

Website payments through CCBill and SmartPay are one-off for the access period shown at checkout, including any offer period, and do not renew. Access ends unless another purchase is made.

Website Card Payments: Contact CCBill Consumer Support

All website CCBill card purchases are one-off for the access period shown at checkout, including any offer period. They do not automatically renew and have no future rebill to cancel.

There is no automatic renewal to cancel. Access ends after the purchased period unless you make another purchase.

For a cancellation, refund request or billing dispute concerning a card purchase, contact CCBill Consumer Support or info@connectlove.uk. Have your subscription or transaction reference ready. A request does not automatically refund a completed payment.

The website's subscription page links to billing support; viewing those links does not itself cancel a purchase or request a refund.

If you're unsure what to do, email us at info@connectlove.uk.

Paying by Bank

Pay by bank is processed by SSV SmartPay. You approve the payment in your own banking app or online banking. ConnectLove never sees or stores your online banking login details.

When you pay by bank, you make a one-off payment for the access period shown at checkout, including any offer period. Your access does not renew automatically, and no further payment is ever taken without you approving it in your banking app. To continue after your period ends, you can make a new payment.

The exact access period is shown at checkout. Any Double Time Launch Offer bonus time is part of the same one-off payment; it does not create another charge or an automatic renewal.

You do not need to cancel a future bank renewal. If you do not make another purchase, access ends when your purchased period expires.

If you have not approved the payment with your bank, you can choose not to approve it. Closing the website's payment screen does not itself cancel the transaction with SmartPay. A payment you have already approved may still complete, and closing the screen does not reverse a completed payment.

Refunds for Bank Payments

Refunds for bank payments are processed by our payment provider, SSV SmartPay, and paid back to the bank account you paid from. If you're unsure what to do, email us at info@connectlove.uk with the email address on your account and the date of your payment, and we'll help.

Do not send your online banking password or full card details.

Or Contact ConnectLove Support

Email info@connectlove.uk if you need help identifying your payment provider or finding the correct cancellation or refund route.

We can help with billing enquiries and cancellation guidance. For an auto-renewing Google Play or Apple subscription, use the relevant store's subscription settings; emailing ConnectLove does not itself cancel renewal. Google Play prepaid plans expire without automatic renewal. Google Play and Apple handle their respective store refunds.

All CCBill web purchases are one-off, with no automatic renewal to cancel. Contact CCBill Consumer Support or info@connectlove.uk for billing, cancellation or refund help.

For CCBill cancellation assistance, we will send confirmation by email within 24–48 hours, as described on the website.

Important Notes

• Cancelling an auto-renewing Google Play or Apple subscription stops the next automatic renewal; access continues to the end of the current paid period. CCBill and SmartPay web purchases have no automatic renewal to cancel.
• For an auto-renewing subscription, follow the payment provider's cancellation deadlines and obtain confirmation before the next renewal.
• Cancelling, uninstalling the app, deleting your account or stopping use of the Service does not automatically refund payments already made.
• Account deletion, app removal and inactivity do not cancel auto-renewing Google Play or Apple subscriptions. Cancel with the store that charged you. Google Play prepaid purchases do not renew automatically.
• SmartPay paid access is one-off and does not automatically renew. Choosing not to approve a payment is different from requesting a refund for a completed payment.
• Refunds follow the relevant provider's process and applicable consumer law. Nothing in this policy removes statutory rights or remedies that cannot lawfully be excluded.
• Web purchases normally have a 14-day statutory cancellation period. Starting access immediately does not automatically remove that right. See "Your right to cancel" in our Terms of Service for the conditions and refund rules; email info@connectlove.uk to exercise it.
• The checkout consent step applies to both card and bank payments. Before payment, you must tick an initially unticked checkbox requesting immediate access. The 14-day cancellation right applies to both routes, subject to the conditions in our Terms.

Further Help and Privacy

For help, email info@connectlove.uk.

For information about personal data and account deletion, see our Privacy Policy.